Reference

What You Agree to When You Use rajatot

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits via DANA, OVO, and GoPay to how disputes get handled.

Applies to all account activityCovers DANA, OVO, GoPay transactionsJurisdiction-dependent accessAccount security obligationsSubject to change with notice
rajatot What You Agree to When You Use rajatot
HOW WE HANDLE THIS

Account Security and Terms Enforcement

These terms are enforced consistently across all accounts. How we apply them — from wallet verification to account suspension — follows a documented internal process, not arbitrary decisions. Here is how the key areas work in practice.

Wallet Verification Every DANA, OVO, or GoPay wallet linked to your account must match your registered name. Mismatched wallets trigger a hold on withdrawals until identity is confirmed.
Account Security You are responsible for keeping your login credentials private. We never ask for your password via chat or email. Suspected breaches should be reported immediately through live chat.
Terms Change Notification When terms change, the updated version is posted here with an effective date. For significant changes, we send an in-account notification before the new terms take effect.
Dispute Resolution Disputes about how a term was applied to your account are reviewed by our compliance team. Submit your case via email with transaction IDs or screenshots for a faster resolution path.
TERMS CONTACT PATHS

Where to Ask About These Terms

If anything in these terms is unclear — or if you think a rule has been applied to your account incorrectly — reach out through the channels below. Our support team handles account-specific questions, including payment disputes and eligibility queries tied to DANA, OVO, or GoPay transactions. Response times vary by channel and query complexity.

Live Chat Open the chat widget inside your account dashboard. Available for account queries including payment disputes, terms clarification, and wallet verification issues.
Email Support Send detailed queries — such as a formal terms dispute or account suspension review — to our support address listed in the account help section.
Help Centre The help centre covers common terms questions including what counts as a breach, how withdrawals are reviewed, and how to request a terms update notification.

Your Questions About These Terms, Answered

These are the questions we hear most often about how our terms work — covering account access, wallet rules, and what happens when something goes wrong.

Yes. Every transaction through DANA, OVO, or GoPay on your account is governed by these terms. Wallet name matching and transaction limits are part of the same rules.

Email our support team with your account ID, the relevant transaction reference, and a short description of the dispute. Our compliance team reviews and responds in writing.

No. We post the updated terms here with an effective date before changes apply. For major changes, we also send an in-account notification so you have time to review them.

The core terms apply uniformly across all accounts. However, access to certain features depends on local law in your region, and those legal restrictions take precedence over what the general terms permit.

Common breaches include creating multiple accounts, using another person's DANA or OVO wallet, attempting to manipulate game outcomes, or providing false identity information during wallet verification.

Contact support via live chat or email with your account registration date. We can provide the version of the terms that was active on that date for your records.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.