Reference

What You Need to Know Before Using rajatot

These terms govern how your account works, what data we hold, and where our services are available — availability depends on local law and eligible regions in Indonesia.

Account eligibility by local lawDANA, OVO, GoPay coveredIndonesia region scopeData handled per policyContact paths clearly listed

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LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about these terms, a data request, or a dispute related to your account or a payment made via OVO, DANA, or GoPay, you can reach our team through the channels below. Our support team handles policy queries alongside account and wallet questions — you do not need a separate channel for legal concerns. Players in Bandung and elsewhere in Indonesia use the same contact paths.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Our team handles policy, account, and wallet queries including DANA and OVO transaction disputes.

Email Support

Send detailed legal or data requests to our support email address listed in your account settings. We aim to respond within one business day for policy matters.

Account Help Centre

Access the Help Centre from your logged-in account to find policy documents, submit a formal data request, or flag a billing issue tied to a GoPay transaction.

HOW WE HANDLE THIS

Data, Security and Account Practices at rajatot

We handle your account data with care and within the scope of what you agreed to when you registered. From login behaviour to wallet transactions, every data point has a defined retention period and a defined purpose. Here is how we approach the four areas that matter most to you.

Data Retention

We keep account and transaction records for as long as your account is active and for the period required after closure. You can request a summary of what we hold by contacting support.

Cookie Use

Cookies track your session, remember your preferred wallet — DANA, OVO, or GoPay — and support our fraud checks. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP or password; our team will never ask for them through chat or email.

Change Requests

To update personal data, correct a wallet detail, or request account closure, submit the request through the Help Centre or live chat. Identity verification is required before any sensitive change is applied.

How Our Terms Apply to Your Account

rajatot Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

rajatot operates under terms that reflect the legal environment of the regions where access is permitted. You agree to these terms when you open an account, make a deposit, or use any feature in the lobby. Eligibility is conditional on local law — if your region

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does not permit access, these terms do not create a right of access. We process account data, transaction records, and support interactions in line with our privacy policy. Payment activity through DANA, OVO, and GoPay is logged against your account for verification and dispute resolution. We
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do not share transaction data with third parties except where required by a lawful request. You are responsible for keeping your login credentials secure; we cannot be held liable for account access that results from credentials you share. If you believe your account has been accessed
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without your consent, contact support immediately via the live chat channel. Terms may be updated when our operational or legal obligations change — we will flag material changes through your registered account notification path. Continued use of the platform after a change is posted means you
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accept the updated terms. If any clause in these terms conflicts with applicable local law in Indonesia, the local law takes precedence for that clause only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms and Policies

These are the questions we hear most often about account rights, data handling, and how our terms apply in Indonesia. If your question is not covered here, live chat is the fastest path to a direct answer.

These terms apply to anyone who opens an account on rajatot. Access and eligibility depend on local law in Indonesia and the region you access from.

Yes. Submit a data request through the Help Centre or live chat. We will verify your identity first, then provide a summary of account and transaction data we hold.

Each deposit or withdrawal through DANA, OVO, or GoPay is logged against your account ID, timestamped, and held for the retention period stated in our privacy policy.

We retain records for the legally required period after closure, then delete them. You can ask us what that period is for your account type via the support email listed in settings.

We notify you through your registered account notification path. Continuing to use the platform after the update is posted means you accept the revised terms.

Access always depends on whether local law in your region permits it. If regulations change in your area, your eligibility may change. Check your account status or contact support for clarity.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Need to Know Before Using rajatot

How to Reach Us on Legal or Policy Matters

Live Chat

Email Support

Account Help Centre

Data, Security and Account Practices at rajatot

Data Retention

Cookie Use

Account Security

Change Requests

Common Questions About Our Terms and Policies

01 Who do these legal terms apply to?

02 Can I request a copy of the data rajatot holds on my account?

03 How are DANA, OVO, and GoPay transactions recorded under your policy?

04 What happens to my data if I close my account?

05 How will I know if the terms change?

06 Is my account accessible if local law in my area changes?

Legal

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