Reference

KYC Documents: What You Need to Get Verified

Your rajatot account unlocks withdrawals and full wallet access only after KYC verification clears. Submit the right documents the first time and the process moves without delays — no back-and-forth, no stalled payouts.

ID VerificationProof of WalletAccount SecurityFaster Withdrawals
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rajatot KYC Documents: What You Need to Get Verified
VERIFICATION HELP

Where to Get Help During KYC

If your KYC submission hits a snag — blurry photo, name mismatch, or wallet link error — our account support team is the direct line. Use the channel that works fastest for you and have your account email ready when you reach out.

Live Chat Support Open the chat widget inside your account dashboard. Describe your KYC issue and our team will check your submission status and tell you exactly what needs fixing.
Email Verification Desk Send a message to our verification email with your account ID and a description of the document error. Attach a fresh copy of your ID if the original upload was rejected.
Account Settings Path Under your profile, the KYC status panel shows which documents are pending, accepted or flagged. Re-upload directly from that screen without contacting support first.
rajatot How KYC Works Inside Your rajatot Account

How KYC Works Inside Your rajatot Account

KYC — Know Your Customer — is the identity check every regulated account goes through before real-money withdrawals are processed. At rajatot, verification ties your account to the wallet you actually use: DANA, OVO, or GoPay. The name on your national ID must match the name registered on your e-wallet. Upload a clear photo of your ID card, then confirm your wallet

ownership through the account settings screen. Once both documents are accepted, your withdrawal path opens. Players in Medan who submit during business hours typically see status updates faster. Availability depends on local law and eligible regions in Indonesia.

WHY THIS MATTERS

How We Keep KYC Secure and Fair

KYC is not a hurdle for its own sake — it protects your wallet balance by confirming that only you can withdraw from your account. We process document checks against the wallet name registered on DANA, OVO, or GoPay, so there is no gap between what you submit and what pays out.

Name-Match Check

We cross-reference the name on your national ID against the name on your registered e-wallet. Any mismatch is flagged immediately so you can correct it before it delays a withdrawal.

Document Encryption

Every file you upload travels over SSL-encrypted channels. Stored documents are not shared with third parties outside the verification process required by account compliance rules.

Single Verification Per Account

Once your KYC clears, you do not repeat the process for future deposits or withdrawals. Your verified status stays active unless your account details change significantly.

Wallet Ownership Confirmation

Linking your DANA, OVO, or GoPay wallet to your account is part of KYC. This step ensures payouts only land in a wallet that belongs to the verified account holder.

KYC Terms You Will See During Verification

These are the words that appear in the verification flow and in our account status screens. Knowing what each one means saves you time when you are working through the KYC process.

01
What does KYC mean?

KYC stands for Know Your Customer. It is the identity verification process that confirms who holds an account before withdrawals or high-value transactions are processed.

02
What is a proof of identity document?

A government-issued photo ID — such as a national identity card or passport — that confirms your full legal name, date of birth, and photograph for account verification purposes.

03
What is a name-match requirement?

The rule that the name on your submitted ID must exactly match the name registered on your DANA, OVO, or GoPay wallet. Discrepancies block withdrawal processing until corrected.

04
What does 'pending verification' mean on my account?

Your documents have been received but not yet reviewed. The status updates once the verification team checks your submission — no action needed unless the status changes to flagged.

05
What is a rejected document in KYC?

A document the system cannot accept — usually because the photo is blurry, the ID is expired, or details are obscured. You will be prompted to re-upload a cleaner copy.

06
What does 'verified account' mean?

An account whose identity and wallet ownership have been confirmed through KYC. Verified accounts can process withdrawals directly to DANA, OVO, or GoPay without additional checks each time.

Common Questions About KYC at rajatot

These are the questions we see most often when someone is working through account verification for the first time. Each answer covers the practical step, not just the policy.

You need a valid national ID card with a readable photo and full name, plus confirmation of the e-wallet you use — DANA, OVO, or GoPay — with a matching registered name. That is usually all that is required for standard account verification.

Withdrawals go directly to your registered wallet. If the names do not match, we cannot confirm the wallet belongs to the verified account holder, so the payout is held until the mismatch is resolved.

Open your account, go to the profile section, and find the verification panel. Tap the upload prompt, select your photo from your phone gallery or take a new one on the spot, then submit. The status updates inside the same panel.

We do not state a fixed time because it varies by submission quality and volume. Clear documents submitted during active review hours move faster than blurry or incomplete ones. Check the status panel in your account for live updates.

No. Withdrawals to DANA, OVO, or GoPay require a verified account. You can still explore the lobby and play where permitted, but payout requests are held until your KYC status shows as verified.

Check that your ID photo is well-lit, fully in frame, and not expired. Confirm the name on your ID matches your wallet exactly. If it still fails, use live chat or the verification email desk — our team will tell you the exact reason for the rejection.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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