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How rajatot Handles Your Personal Data

This Privacy Policy tells you exactly what data rajatot collects when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep that data secure.

Account data protectedDANA, OVO, GoPay transaction privacyNo data sold to third partiesYour right to request deletionIndonesia-region coverage
rajatot How rajatot Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, update, or delete your personal data, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email, or through our help centre — all three routes connect to the same privacy team. We aim to respond to data requests within a reasonable timeframe in line with applicable regulations.

Team online

Live Chat

Open your account dashboard and start a live chat session. Identify your request as a privacy or data matter so it routes to the right team immediately.

Email Support

Send your privacy request to our support email address shown in the help centre. Include your registered phone number so we can verify your identity before acting.

Help Centre

Our help centre lists the full data request process, including what identity verification we need before we can action any account data change or deletion.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply a layered approach to data security — from how your login credentials are stored to how your GoPay or OVO transaction records are encrypted in transit. Cookies and local storage help us keep your session active across devices, remember your lobby preferences, and detect login anomalies. You can manage cookie preferences through your browser settings at any time without losing your account access.

Encryption in Transit

All data moving between your device and rajatot — including DANA and OVO payment details — travels over encrypted connections. No payment credential is stored on your device by us.

Cookie Use

We use session cookies for account continuity and analytics cookies to understand lobby load times. You can clear or block cookies via your browser; core account functions still work.

Data Retention

Account and transaction data is kept while your account is active and for a defined period after closure, as required by regulations applicable in your eligible region.

Access Requests

You can request a copy of the personal data we hold on your account at any time. Contact us via live chat or email; we verify your identity before releasing any data.

Common Questions About Your Data on rajatot

These are the questions we hear most often about how your data is managed. If something here doesn't fully answer your situation, the support team handles specific privacy queries through live chat and email.

We collect your name, email, and phone number at registration. Once you deposit via DANA, OVO, or GoPay, we also record transaction references and wallet IDs to maintain your account history.

Payment data is shared only with the relevant payment processor to complete your transaction. We do not share your wallet details with advertisers or unrelated third parties under any circumstances.

Contact us through live chat or the email address listed in the help centre. Confirm your registered phone number so we can verify your identity before we process the deletion request.

Session cookies keep your login active and preserve your lobby preferences across devices. Blocking them may interrupt session continuity, but your account and e-wallet connection remain intact.

We retain account and transaction records for a period after closure as required by regulations applicable in your eligible region. We do not use this data for marketing after your account closes.

Yes. Submit a data access request via live chat or email. After we verify your identity using your registered details, we will provide a summary of the personal data held on your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.